RUBICONSmartCity™ Next Summit 2022: How to Deliver on the Promise of Best in Class Customer Service

Cortez Deacetis

Earlier this calendar year, at the inaugural RUBICONSmartCity™ Next Summit, Rubicon introduced together assumed leaders, technologists, and present and possible companions to learn from our group and each and every other, share finest procedures, and take a look at how RUBICONSmartCity’s chopping-edge engineering can acquire municipal functions to the following amount.

On the to start with day of the Summit, Fred Hannon, Rubicon’s Vice President of Good City Purchaser Good results, was joined on stage by associates from a number of Rubicon’s intelligent town partners for a large-ranging dialogue about how towns can deliver on the assure of ideal-in-class client company.

Study on to revisit the panel if you were being in attendance, to working experience a teaser of what you skipped if you could not make it, and for more information and facts on how Rubicon’s intelligent metropolis know-how is helping to bring good alter to communities throughout the nation.

Panelist #1: Michael Looney (Town of Hartford, Connecticut)

Michael Looney is Director of Community Operates for the Town of Hartford, Connecticut. His group ran into problems in 2020 when the COVID-19 pandemic first strike. Through this time, a lot of of Hartford’s loads of recyclables were having turned down. As the year progressed, the city’s recycling tonnage had dropped by 75 per cent.

In 2021, Hartford selected Rubicon to aid address these issues. By recognizing the will need for technological improvements, Michael and his crew ended up equipped to collect and retail store more facts utilizing Rubicon’s software package. They were in a position to detect routes exactly where contaminated recyclables ended up a lot more possible to be identified and start out good-tuning their recycling efforts. Around the earlier yr on your own, the city was equipped to deliver its recycling tonnage back up by around 33 per cent, thanks in component to Rubicon’s insights.

Here’s what Michael experienced to say about performing with our group:

“This technology, and working with Rubicon’s employees and purchaser provider group, has actually served us to surgically high-quality-tune our recycling outreach and reduced contamination costs.”

Panelist #2: Erica Jacobo (Town of Spokane, Washington)

Representing the Town of Spokane, Washington, Erica Jacobo shared that her town was 1 of Rubicon’s extremely first partners, and how prior to partnering with Rubicon her neighborhood was keen to go absent from their reliance on paper and toward a streamlined software program option. Before the partnership with Rubicon, motorists would have to manually log exceptions like overflowing trash or added bins, which in the long run designed complications when constituents would phone and complain.

With Rubicon’s clever town know-how suite, visible documentation and evidence grew to become right away offered. Erica and her division now experienced the option to electronic mail customers straight with imagery taken and uploaded by drivers on their routes. This innovation turned out to be a acquire-acquire for absolutely everyone associated: Motorists felt much more encouraged to file exceptions, the city was capable to boost difficulty locations in their community without getting to send out personnel out to look into, and extra constituents turned conscious of their specific waste streams and how to handle them appropriately.

To Erica, Rubicon played a critical purpose in the development of Spokane’s stable waste administration procedure. She concluded:

“Having [Rubicon’s] awareness up entrance and at the idea of our fingertips has been these kinds of a enormous advancement for us.”

Panelist #3: Tom Hartman (City of Harrisonburg, Virginia)

Tom Hartman is Director of Public Is effective for the Metropolis of Harrisonburg, Virginia. Prior to doing the job with Rubicon, he recognized that the routes taken by drivers in his department’s strong waste division were generally inefficient. Motorists would fulfill in a single of 4 quadrants dividing the city and then “scatter,” primary to lengthy 5- to 10-hour days just to meet regular assortment demands.

It was apparent that Tom’s crews wanted help with route optimization, but doing so by hand was a large endeavor. With Rubicon’s smart town software integrated into vehicles, motorists have been capable to observe a lot more powerful routes. This not only boosted morale amongst driving crews, it saved $90,000 on fuel charges, aided lower injuries of motorists although on the job, and even slashed their CO2 emissions by a quarter of a million pounds. These good achievements led to the Town of Harrisonburg being named a Sensible 50 Award winner in 2022 in partnership with Intelligent Cities Hook up, the Clever Towns Hook up Foundation, and US Ignite the third this kind of RUBICONSmartCity lover to get this prestigious international award.

To Tom, Rubicon has made an huge change to Harrisburg’s squander selection procedure. He remarked:

“I simply cannot say sufficient about how Rubicon has benefitted us.”

Following Summit 2023 is presently shaping up to be even larger and better than the inaugural 2022 function. Pay a visit to to indicator up for updates and be 1st in line when registration opens.

Conor Riffle is Senior Vice President of Smart Metropolitan areas at Rubicon. To remain ahead of Rubicon’s bulletins of new partnerships and collaborations all-around the environment, be sure to follow us on LinkedIn, Fb, and Twitter, or make contact with us right now.

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